Research:

we adopted a research-driven design approach, focusing on secondary research to understand industry best practices. I conducted a comprehensive analysis of existing admin portals across various sectors, including event management, hotel booking, movie ticketing, bowling, and golf management systems. This involved studying information architecture, user flows, and key functionalities to identify common patterns and potential pain points.​

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Specifically, I focused on identifying:

• Key tasks and workflows common to administrative roles.

• Effective data visualization and reporting techniques.

• Strategies for managing complex service hierarchies.

• How to handle large amounts of data."​​

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Analysis:

Following the comprehensive secondary research, I synthesized the findings to define the foundational requirements for the admin portals. This involved a focused effort to:

• Define Foundational Workflows: I mapped core administrative tasks for each user role (Super Admin, Business Owner, Outlet Manager) to ensure streamlined operations. This process, documented in the 'Visual Representation of Core System Requirements' mind map section, allowed me to optimize workflows for efficiency.

• Establish Information Architecture: Based on user roles and workflows, I structured data and functionalities for intuitive navigation and effective management.

• Define user Permissions: I defined access levels for each user role using a permission matrix to ensure appropriate access and system security.

• Predict and Mitigate Potential Pain Points: I proactively identified potential challenges associated with managing a complex, multi-service platform, developing solutions to prevent them.

• Design for Scalability: I prioritized creating a system that could seamlessly accommodate future growth and service additions.